Help
Silk
Have a question about silk? See our Silk FAQ section for answers to the most common questions.
Ordering and Returns
When will I receive my order?
We endeavour to dispatch all orders on the day you place your order. Shipping times vary depending on your location. For full details of shipping times please refer to our shipping details.
How much do you charge for shipping?
We provide free shipping for orders of $250 or more. For full details of shipping options and costs please refer to our shipping details.
What are your return and exchange policies?
Your satisfaction is paramount and we will happily exchange for a different colour or size. For full details on returns and exchanges please refer to our returns policy.
Website/Technical Problems
For immediate technical support, or to report website problems, please email tech-support@silkbody.co.nz.
For all other enquiries, please email us on store@silkbody.co.nz. We can usually reply to all queries within 24 hours. If you email during business hours we will usually reply within 2 hours.
Phone us on +64 3 474 0425 during New Zealand business hours:
NZST 9:00 – 17:00 Monday – Friday
Please note New Zealand time is GMT + 12.00
